Shipping policy

We process and ship orders placed between Monday - Friday On same day purchased and ship next day if not same day. Order placed on Friday night, Saturday, Sunday, major holidays and/or company closures will not be fulfilled until the following business day.

Order processing estimate:

  1. For products in stock, the order will be processed and shipped within 1 business days.
  2. If you are placing an order to deliver in the EU or UK, please refer to the Updated EU Shipping Policy section under the disclaimers.

DISCLAIMERS:

  • The estimated delivery time is NOT guaranteed. It does not take into consideration any possible delays caused by the customs or any issue the shipping carrier may have with the package. Please do not hesitate to contact us if you believe there is an issue with your tracking and we will do our best to help.
  • About the Free Shipping over $40 USD. Unfortunately, we are unable to offer free shipping to the following countries: France, Taiwan, Guatemala, Romania, Russia, Mexico, Qatar, China, Italy, Iran, Cyprus, Saudi Arabia, Lebanon, Kuwait, Pakistan, Cameroon, Togo, Rwanda, Madagascar, Congo, Congo Dem.Rep, Benin, Burundi, Ecuador, Venezuela, Côte d’Ivoire, Kazakhstan, Jordan, Turkmenistan, Azerbaijan Sri Lanka, Kyrgyzstan Uzbekistan, Ireland, Ukraine, Moldova, Malta, Belarus, Estonia, Ghana, Ethiopia, Egypt, Morocco, Tanzania, Sierra, Leone, Nigeria, Kenya, Mauritius, Paraguay, Colombia, Argentina, Guatemala, Peru, Uruguay, Panama, Honduras, India, Bangladesh, United Arab Emirates, Tajikistan, Oman, Bahrain, Nauru, Solomon Is., French Polynesia, Luxembourg, Spain, Georgia, South Africa, Jamaica, Trinidad and Tobago, Bolivia, Brunei, Laos, Armenia, Turkey, Israel, Myanmar, Bhutan, Fiji, Papua New Guinea, Hungary, Belgium, Czech Rep., Denmark, Switzerland, Finland, Iceland, Portugal, Slovenia, Sweden, Norway, Poland, Latvia, Slovakia, Bulgaria, Croatia, Lithuania, Estonia, Senegal, Brazil, El Salvador, Chile, Mexico, Costa Rica, Mongolia, Dominican Rep, Philippines, Austria, New Zealand, Greenland, Serbia, Nicaragua, Maldives, State of Palestine, Réunion, French Guiana, and Faroe Islands. We wish to apologize for this inconvenience.
  • Every fulfilled order will automatically receive a tracking confirmation within a week (contact us if you don't see this after 5 business days).
  • Damages upon arrival. Please check the quality of the products upon reception and contact us if you see anything out of the ordinary. For any product damaged upon arrival, you MUST contact us within 7 days after arrival or the product will not be considered as such.
  • We will not be responsible nor will we provide refunds for any product(s) or package(s) still in transit, lost during transit or if it has been tracked as delivered. For international shipments, please make sure to select Express Shipping when offered (FedEx or DHL Express) if you are worried about the quality of the service from your local Post Office.
  • If your order is returned to us due to incorrect shipping information or refusal, you will be given a choice of either:
    A refund (excluding the original shipping fee).
    2. A reship (covering another shipping fee).

Updated EU Shipping Policy. 

To provide customers with a better quality of service and a more efficient fulfillment procedure, we have created a website especially for you! We recommend customers from EU and Non-EU-Member European countries to visit our new EU website, as orders placed on the IO website will be shipped from Taiwan directly.

You will also be able to pay in Euros on the new EU website! All shipping fees have been adjusted with the change of shipping policies.


Out of Stock, Pre-Order Products, and More.

If your order contains at least one product that is currently unavailable (caused by, but not limited to, stock issues or pre-orders), we will wait for all the products to be available before sending your order. Orders will ship out only according to the LATEST pre-order date, the estimated date at the time of order is not guaranteed.

You can contact our support team for a split shipment request on your order while additional shipping fees may be required.

Duties, Taxes, and More.

Any possible import duties, taxes, and charges are not included in the product price or shipping fee. Buyers are responsible for these charges. Please double check with your country's customs office to determine what these additional costs will be before purchasing. The carrier will not return such package to us until these fees are properly paid. If the package is refused or abandoned at customs, we will remain the rights to deduct it from the initial refund amount.